"You sold $4,000 in delivery orders last month through GrabFood. After their 30% commission, you received $2,800. Your food cost and labour cost the same either way -- the platform kept $1,200."
"A regular customer orders from your restaurant every week through GrabFood. You have no idea who they are, what they order, or how to reach them -- that data belongs to the platform, not to you."
"An online order came in through your website but your staff only saw it 20 minutes later when someone checked the laptop. By then the customer had already called to ask where their food was."
Managing multiple platform tablets at the counter creates chaos during peak hours
Platform menus are a separate job to manage -- and they go out of sync
You have no data on who your best online ordering customers are
Online orders not connected to POS create double-entry and reconciliation errors
Customers cannot pay by PayNow on most third-party delivery platforms
zero commission to any platform
and can market to your best online customers
updates sync to dine-in, takeaway, and delivery instantly
Primary keyword: online ordering system Singapore
Persona: Restaurant or cafe owner in Singapore currently using GrabFood or Foodpanda and paying 25-30% commission -- wants own-channel ordering with direct POS integration, 1-5 outlets
OrderZ generates a branded ordering page for your restaurant or cafe -- your name, your logo, your menu. Share the link via WhatsApp, Instagram bio, Google Business profile, or your website. Customers browse, order, and pay without downloading an app or creating an account. Orders go directly to your kitchen the moment payment is confirmed.
Handle all three order types from one OrderZ account. Dine-in orders come through QR table codes. Takeaway orders come through your online ordering link. Delivery orders route to a driver or your own fleet. All three appear in the same kitchen display and the same sales dashboard -- no separate system for each channel.
Customers pay at the point of ordering via PayNow, NETS, Visa, or Mastercard. Payment is confirmed before the order reaches the kitchen -- no unpaid orders, no cash handling for delivery. A GST-compliant receipt is sent automatically by WhatsApp or email. For group orders, customers can split payment across multiple PayNow accounts in one transaction.
Every online order appears on the kitchen display instantly with item list, quantity, modifications, pickup or delivery time, and customer name. No staff member needs to check a separate tablet, copy an order, or key anything in manually. The kitchen sees online orders alongside table orders in one unified queue.
Your OrderZ menu is shared across dine-in QR ordering, takeaway, and delivery. Update a price or mark an item as sold out once -- it applies everywhere instantly. No separate GrabFood or Foodpanda portal to update. No risk of customers ordering at the wrong price or ordering something you sold out of two hours ago.
Every order captures the customer name, mobile number, and order history in the OrderZ customer database. Track your top spenders, your most frequent delivery customers, and customers who have not reordered in weeks. Send targeted WhatsApp promotions or re-order prompts directly from OrderZ -- no separate CRM or marketing tool needed.
Customers can place orders in advance -- for a specific pickup time or a future delivery slot. The kitchen receives the order at the right preparation time automatically. For restaurants running lunch sets or catering orders, pre-orders fill kitchen capacity during off-peak hours and reduce the mid-day rush pressure.
Manage online ordering for all your restaurant or cafe outlets from one OrderZ account. Each outlet has its own ordering link, menu, and kitchen routing. Revenue from all outlets consolidates in one dashboard. Run a promotion across all outlets simultaneously, or keep outlet-specific menus and pricing where your locations differ.
We import your existing menu -- items, categories, photos, descriptions, and pricing. Configure modifiers (size, add-ons, spice level), mark items as dine-in only or available for takeaway and delivery, and set up any scheduled items like lunch specials or limited-time dishes. GST and service charge are configured once and apply automatically.
Connect your PayNow, NETS, and card payment settings. Configure where orders route -- kitchen display, kitchen printer, or both. Set prep time estimates so scheduled pickup times are accurate. Configure your GST receipt template and the WhatsApp or email the receipt is sent to.
OrderZ generates your branded ordering page URL. Add it to your Instagram bio, WhatsApp Business profile, Google Business listing, and website. Print a QR code for your counter or packaging for customers to reorder. No app download required for your customers.
Every online order appears on the kitchen display and in the OrderZ dashboard in real time. Track daily online ordering revenue, your top-selling items, and your best customers -- all from your phone. Compare own-channel revenue against previous platform costs and see exactly how much commission you are no longer paying.
The best restaurant online ordering system in Singapore lets customers order and pay directly from your branded page -- no app download, no third-party marketplace. OrderZ delivers commission-free online ordering with PayNow and NETS payment, direct kitchen routing, and GST-compliant receipts. Most Singapore restaurants go live within one day with local onboarding support included.
GrabFood charges Singapore restaurants 25-30% commission on every order placed through their platform. On $5,000 in monthly delivery sales, that is $1,250 to $1,500 paid to the platform every month. OrderZ own-channel online ordering charges zero commission -- every dollar of your online order revenue stays with your restaurant.
Yes. OrderZ online ordering accepts PayNow, NETS, Visa, and Mastercard natively. Customers pay at the point of ordering -- before the order reaches your kitchen -- so there are no unpaid orders or cash-on-delivery complications. A GST-compliant receipt is sent automatically by WhatsApp or email. No third-party payment gateway setup is required.
Yes. Every order placed through OrderZ goes directly to the kitchen display or kitchen printer the moment payment is confirmed. No staff member needs to check a separate tablet, manually enter the order, or relay it verbally. Online orders and dine-in orders appear in the same kitchen queue -- one unified display, one workflow for your kitchen team.
Yes. OrderZ gives you a commission-free own-channel ordering page -- your brand, your URL, your customer data. Share the link via Instagram, WhatsApp, or your website. Customers order and pay directly to you. You can keep GrabFood and Foodpanda running alongside while you build your own-channel volume, then reduce platform dependency over time.
Yes. OrderZ handles dine-in QR ordering, takeaway, and delivery from one account. Each order type has its own flow -- dine-in orders link to a table number, takeaway orders set a pickup time, delivery orders capture an address. All three appear in the same kitchen display and the same revenue dashboard, with no separate system for each channel.
A custom ordering website requires a developer, a payment gateway, and a separate connection to your kitchen -- taking weeks and costing thousands. OrderZ is a ready-built ordering system configured in one day. PayNow, NETS, kitchen routing, GST receipts, and customer data capture are all built in. No developer needed, no ongoing technical maintenance.
Yes. Most restaurants run both in parallel during the transition -- OrderZ own-channel ordering goes live in one day while GrabFood continues. As own-channel order volume builds, you can reduce your platform dependency or exit entirely. Our Singapore onboarding team helps you set up the menu, payment, and ordering link on day one.
Yes. OrderZ tracks every online order by customer. When a customer has not reordered in a set number of weeks, an automated WhatsApp message goes out with a link directly to your ordering page. No staff member needs to manage this -- re-engagement runs in the background and brings lapsed delivery customers back without any manual outreach.
Yes. Each outlet gets its own branded ordering page, kitchen routing, and menu configuration. You manage all outlets from one OrderZ account. Revenue from every outlet consolidates in one dashboard -- no manual aggregation. Run a promotion across all outlets at once, or keep outlet-specific menus and pricing where your locations need to differ.
GST-ready, PayNow and NETS connected, and completely configured for your operations in under a day.
