A hawker stall running on 12% net margin cannot afford to give a delivery platform 25% of every order. The economics do not work — every online order through a third-party platform is loss-making before it reaches the customer. A direct online ordering channel with zero per-order commission turns every online order into a profitable transaction. The difference between 0% commission and 25% commission is the difference between a viable online channel and one that costs you money to run.
They order through the app. The app has their name, number, email, and order history. You have a ticket. When you want to reach out to them with a promotion, you cannot — because you do not have their details. When they order again, they open the app again. Your restaurant is a listing. An owned online ordering page makes every customer who orders directly your customer — in your system, reachable by you.
An online order comes in through the delivery platform app. Your staff read the notification, shout the order to the kitchen, and manually input it into the KDS or write it on a ticket. This adds steps, creates errors, and slows down fulfilment. A direct ordering system connected to your kitchen display means every online order appears in the kitchen the moment it is placed — the same way a table order does.
You change the price of a dish. You update the POS. Then you open the delivery platform app and update it there too — assuming you remember. When you miss the platform update, customers order the old price and your POS shows a discrepancy. One menu, managed in OrderZ, published to your online store and your POS at the same time, removes this entirely.
Which customers have ordered online three or more times? Which ordered once and never came back? Without customer data from the platform, these questions cannot be answered. A direct ordering channel stores every customer's order history in your system, giving you the data to identify your most loyal online customers and target the one-time buyers with a reason to return.
Zero per-order commission means every online order contributes full margin. For a restaurant with a 15% net margin, removing a 25% platform fee on online orders changes the economics of the online channel entirely. What was a cost centre becomes a revenue channel. The more customers you convert to direct ordering, the more every online order contributes to the business rather than the platform.
A confirmed online order appears on the kitchen display the moment payment is confirmed. No staff relay between the ordering device and the kitchen. No missed tickets, no misread orders, no delay between order and kitchen acknowledgement. The kitchen sees it the same way it sees a table order — instantly, clearly, and with no human step in between.
Every customer who orders directly through OrderZ is in your account. You have their contact details and their order history. You can send them a promotion when it is their favourite dish season. You can invite them to a loyalty programme. You can identify your most loyal online customers and your at-risk one-time buyers. This is impossible when they order through a platform that keeps the data.
When you are ready to add a digital loyalty programme, a customer CRM with dining preferences, or online table reservations — OrderZ already has these. Your customer data, order history, and menu carry forward. The direct ordering channel you start with today is the foundation of the online customer relationship you are building.
Your restaurant's own ordering page with your menu, photography, and brand. Shareable link for WhatsApp, Instagram, and your website. Not a platform listing.
No per-order commission to any platform. Every online order generates full-margin revenue. The economics work — from the first order.
Every online order appears on the kitchen display the moment it is confirmed. No manual relay, no voice order, no retyping. Direct from customer to kitchen.
Menu managed in OrderZ and published to your online store and POS simultaneously. One update, two channels. Price changes and 86'd items sync in real time.
Every customer who orders directly is in your system — name, contact, order history. Your data, reachable by you. Not the platform's.
Add a digital loyalty programme for online customers and a full CRM with purchase history when you are ready. Same platform, no migration.
Your restaurant's online ordering page is branded with your name, menu photography, and categories. The customer finds it through your own link — on your website, your Instagram bio, your WhatsApp status. They order directly from you.
The moment the order is confirmed and paid, it appears on the kitchen display system. No staff relay, no manual input, no retyping. The kitchen sees the order the same way it sees a table order.
PayNow, card, or your configured payment method. Payment is processed directly — no platform intermediary. 100% of the order value arrives in your account. Zero commission.
Customer name, contact details, and full order history are stored in OrderZ. You know who ordered, what they ordered, how often, and how much they have spent. This data is yours to use for promotions, loyalty, and retention.
No. OrderZ does not charge a per-order commission on sales made through your direct ordering channel. You pay your OrderZ subscription, and 100% of every online order goes to you. This is different from third-party delivery and ordering platforms that typically charge 20–30% commission on every order placed through their platform.
Yes. Every order placed through your OrderZ online ordering channel appears on the kitchen display system the moment it is confirmed and paid. There is no manual relay and no staff input required between the customer placing the order and the kitchen receiving it. The kitchen sees the online order the same way it sees a table order — instantly.
Yes. Your menu is managed in OrderZ and published simultaneously to your online ordering channel and your in-store POS. When you change a price, add a new dish, or 86 an item, the update applies to both channels immediately. There is no separate menu to manage for the online store.
You do. Every customer who orders through your OrderZ online ordering channel has their contact details, order history, and purchase data stored in your OrderZ account. This data is available for your marketing, loyalty, and CRM use. Customers who order through third-party delivery platforms remain the platform's customers — you have no access to their contact details.
Yes. Delivery, self-collection, and scheduled pickup are all configurable in your OrderZ online ordering channel. Customers select their preferred fulfilment method at checkout. Order status — received, preparing, ready for collection, dispatched — is managed from your OrderZ dashboard. Delivery fee configuration and minimum order values are set per fulfilment type.
OrderZ supports PayNow, credit card, and debit card for online orders. Payment gateway configuration is managed from your OrderZ dashboard. All online payments appear in the same daily report as your in-store POS transactions — giving you one consolidated revenue view across both channels.
Yes. A digital loyalty programme — with point accumulation for online orders, tier-based rewards, and redemption at checkout (online or in-store) — is available as an add-on within OrderZ. When you activate it, your existing online ordering customers are enrolled from the data already in your system. No new platform, no migration.
GST-ready, PayNow and NETS connected, and completely configured for your operations in under a day.
